Toll Free: 888-927-7780

Store Policies

Internet Pricing:

Poolsupplydeals.com, LLC discourages the marketing and selling of products below wholesale cost as some of our competitors are doing, and we encourage you not to support this practice as it affects the integrity of credible Internet Retailers. Please research product pricing by viewing other websites to inform yourself of the pricing structure involved with the products you need for your pool and spa. All products offered on www.poolsupplydeals.com are offered at an average of 15% over wholesale cost. Shipping is included on some products that are high volume products, or the products are oversized freight items and a designated freight charge is indicated in the invoice.

Poolsupplydeals.com, LLC. Office Hours:

Call us for pricing, custom palletized loads, technical questions & shipping information.

Mon-Sat: (888) 927-7780 (7 AM - 6 PM Pacific Std.) Poolsupplydeals.com Security Assurance:

As stated, we value your privacy and financial security. Based upon this understanding we are utilizing an E-Commerce Financial Exchange Group Service that will insure and protect your financial security. This service is designed to protect our customers from credit card fraud and all transactions conducted through our web site. Your information will not be released to any other party without your expressed written consent.

When you sign in to Poolsupplydeals.com, your information is sent over the Internet from your computer to ours using Secure Socket Layer (SSL) technology. SSL encrypts your personal information before it leaves your computer, ensuring that no one else can read it.

Once you have signed in, you can check that your browser has been secured in two ways:

• Look for the small padlock iconusually located in the lower right corner of your Web browser window. A closed, or locked, padlock indicates a secure connection.
• Look for the letters "https://" at the beginning of the Web site address or URL in your Web browser. The "s" means secure.

Return Policy:

To insure our customers are able to return unused, damaged, uninstalled or defective products upon arrival, we will gladly accept returns of damaged, defective, unused and/or uninstalled equipment within 15 business days of receipt of the equipment (not applicable to special orders). We will reimburse you for shipping if the equipment is damaged or defective upon arrival and no replacement product can be reshipped or you do not want a replacement product.

Meaning, if you do not want us to reship a replacement product for a damaged or defective product that you received, then your shipping charges and product charges will be credited to your credit card. (Please see" Crediting Your Account" below) If you want a replacement product then the identical product will be reshipped and no additional charges will be incurred.

However, if you ordered the wrong product or you decide during transit that you don't want the product then you are responsible for the shipping cost and insurance of the merchandise to either our location or to the location of the supplier based upon our shipping directions sent to you via email. Additionally, there may be a 10-50% restocking fee depending on the supplier for return of unused or unwanted product.

If a product does not perform as designed then please contact the Manufacturer and follow their Technical Service and Warranty Department instructions. If the product cannot be fixed via the Manufacturer then please have the Manufacturer email, fax, or call Poolsupplydeals.com so we can get permission to take back used product. Absent permission from the Manufacturer or our Suppliers we cannot take back installed and used product.

NOTE: WE DO NOT ACCEPT RETURNS ON CHEMICALS.

After 15 business days, you are solely responsible for shipping the merchandise at your expense to the manufacturer or our supplier, unless you have obtained a written waiver of this policy by the manufacturer or a poolsupplydeals.com agent or representative. Please follow the directions for return shipping that is included with your shipment.

Note: All returns must be sent via FED EX or UPS and we recommend insuring your returns. Poolsupplydeals.com is not responsible for lost or damaged shipments.

Installed, Damaged or Defective Products:

If the merchandise has been installed or improperly installed and damaged as a result then you are to deal with the manufacturer directly in order to solve this issue. If a product has been installed improperly by a pool service company the pool service company is liable for that damage and we encourage you to seek a remedy with that service. We will not replace a product damaged by a pool serviceman. Contact the manufacturer if the aforementioned occurs.

If your shipment arrives damaged and it is clear that the shipping company damaged the product, please contact us at shipping@poolsupplydeals.com so we can put a claim in with the shipping company, and resend a new product to your location.

Return Shipping Procedures:

1. Email shipping@poolsupplydeals.com for return shipping instructions.
2. Return products must come in the original box and in resellable condition with all manuals, accessories, and warranty cards intact.
3. Properly pack and secure the package and call Fed Ex or UPS for a pick-up at your location. Note: A $50.00 surcharge will be charged to your account if returned products are missing the proper contents. This fee can be waived upon receiving permission from an agent or representative of Poolsupplydeals.com. based upon special circumastances.
4. Returning UPS Shipments will require a Return Goods Authorization Number (RGA #). This will be provided by our supplier and emailed to you for return shipping to the supplier.

Special Orders:

Special orders cannot be returned unless a Manufacturing Defect exists that prevents the product from being used as designed. If a Special Order item is defective then you must contact the Manufacturer and Poolsupplydeals.com within 5 business days of receipt for return or replacement procedures. Special Orders (indicated in the brief and long description of the product) are ordered specifically for your application and cannot be returned without Manufacturer written authorization because their application is specific for your intended use.

If you decide you do not want your Special Ordered Product you must contact the manufacturer and get written permission for the special ordered product to be returned through Poolsupplydeals.com. Poolsupplydeals.com will not accept used, unused, installed or defective Special Ordered Products without the Manufacturers written authorization to Poolsupplydeals.com. authorizing the return.

You can contact poolsupplydeals.com directly to see if the Manufacturer will accept, uninstalled or unused special ordered products, but most Manufacturers will not accept returns on special order items absent a defect or written permission from the manufacturer. If you ordered the wrong product (special order) then you are responsible for supplying Poolsupplydeals.com a written authorization from the Manufacturer allowing the return, the cost of shipping the product back to poolsupplydeals.com, a 25% restocking fee, and the cost to reship the correct product.

Crediting your Account:

Upon inspection of the returned product, your account will be credited in the full amount less any applicable charges. Please allow 4 weeks for refunds to be credited to your account.

Ordering Products From Poolsupplydeals.com:

Before you order products from our website please insure the products you are ordering are applicable and designed for your pool or spa. Additionally, please research and educate yourself that the products you are ordering along with the shipping charges apply to your buying needs and budget.

Note: A Handling, Shipping or Special Order Surcharge will be charged and displayed on ALL orders that apply to the designated fee. This fee is applied to cover expenses incurred by www.poolsupplydeals.com, LLC in the processing of your order.

Please refer to our technical service department for recommendations and/or a pool service technician in your area. Please confirm the information you entered including name, address, credit card, email address, and pricing errors such as sales tax omissions as to all California shipments.

Pricing:

Nordal Enterprises Inc. and Poolsupplydeals.com, LLC, strives to obtain the best deals on all products available through poolsupplydeals.com. Due to certain market conditions, products, pricing, and shipping charges are subject to change without notice. Due to current fuel prices, shipping charges, product pricing and other costs of doing business have risen 5-7% and therefore you will notice a change in pricing on our website. We have done our best to cushion the increase in costs and related prices, but in order for us to conduct business profitably and remain viable we had to raise prices to offset inflated costs. We will strive to offer the best pricing available through our nationwide network of wholesale suppliers and to continue providing excellent customer service that separates us from our competitors.

Products:

Due to market conditions and products being redesigned or improved for the following year it is possible that the product(s) you ordered may have been redesigned or upgraded in quality and functionality. A product substitution may be necessary and would be equal or greater value to the item ordered and of equal quality and functionality.

International Orders (Outside Continental United States and Canada)

All International orders are subject to a $75.00 minimum order and we will check with you via email as to the applicable shipping costs before shipment. The customer is responsible for customs and duty charges. All products shipped outside the USA are not supported by the Manufacturers, Suppliers, or Poolsupplydeals.com warranties. Meaning, if you order a product for International shipment and the product does not perform as designed, is damaged, is the wrong product, or does not conform to your specifications, then you are stuck with that product absent written permission from the Manufactuer allowing Poolsupplydeals.com to take back the product. Products damaged by shipment can be replaced if a Shipping Insurance Policy was purchsed for that product then an exchange can be supported. No insurance no exchange.

If you ordered the wrong product then you are liable for shipping that product back to Poolsupplydeals.com at your expense with Insurance to protect that product and a $50 handling fee will applied. If a Manufactuer Defect is present then you are to contact the Manufacturer for replacement procedures. If you install the product and it does not perform as designed then you are to contact the Manufacturer. Poolsupplydeals.com can only take back International Orders if the Manufacturer gives Poolsupplydeals.com written permission to take back an International Order. You, the customers is responsible for contacting the Manufacturer and obtaining written permission for Poolsupplydeals.com to take back an International Order. Poolsupplydeals.com must receive permission direct from the Manufactuer in writting via email or parcel post signed and dated by a Manufactuer Representative.

We do not ship to Russia, Middle East, Africa or North Korea.

International Orders Payment Schedule:

All international order will not be shipped unless payment is received via Western Union ($50.00 service fee), Money Order, Cashiers Check, or an USA Established Bank Credit Card (preapproved).

Continental United States Orders including Alaska and Hawaii:

All orders will be shipped UPS or Fed Ex ground or air (Hawaii/Alaska) unless otherwise specified. Orders will be filled within 24 -48 hours based upon inventory and shipped to your destination and received within 2-15 business days depending on your location. Acts of god or nature may affect this time frame.

Overnight Shipping:

Poolsupplyeals.com offers overnight shipping on most of the products listed within our website. The following guidelines will help us to process your overnight shipment. In order for a product to be overnighted and shipped the same day as your order, the following must occur:

• Poolsupplydeals.com must receive an online order or phone order before 12:00 Noon Pacific Standard Time.
• The product must be in stock and able to be overnighted. (Oversized Freight Items May Differ)
• If your order comes after 12:00 Noon PST then the overnight shipment will go out the following business day. Note: If this falls on a Friday, then the order will be shipped the following Monday, absent a holiday weekend.
• If the on-line overnight shipping price appears "to good to be true" please call our office to verify the shipping quote in order to avoid a delay in shipping your desired product.

Nordal Enterprises International - Poolsupplydeals.com LLC. Guarantee:

We believe that you deserve the best deal on pool supplies to protect and maintain your pool and spa. We want to earn your business and give you the best POOL SUPPLY DEAL!!!

Kindest Regards,
Curt & Sharon Nordal
CEO & President
(888) 927-7780

PoolSupplyDeals.com, LLC does not sell, trade or rent your personal information to others.

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